Refund Policy

1. Digital Goods Framework

All transactions made on Traveler Test involving virtual consumables, including active heart balances, unlocked test parameters, or instant game session attempts, constitute digital products. Once these elements are loaded into your localized browser state or system profile, they are deemed fully consumed.

2. Refund Eligibility Criteria

We review refund requests under distinct, specific conditions within **14 days** of the original checkout timestamp:

• Systemic Account Malfunctions: If a technical database or script disruption drops your paid heart metrics or prevents game progression access.
• Accidental Duplicate Purchases: If network latency causes back-to-back background Paddle webhook updates, generating identical charges for a single intended action.

Please note that refunds will not be granted if the purchased assets (such as gameplay hearts) have already been exhausted during active quiz loops.

3. Role of Merchant of Record

As outlined in our infrastructure parameters, all transactional pipelines, billing queries, local tax auditing, and invoicing tasks are processed exclusively by our reseller partner, Paddle.com. While our internal engineering team handles technical game verifications, Paddle holds final legal discretion over refund executions and transactional reversions.

4. Processing Timelines

Approved refund allocations are routed directly through Paddle back to your original source of payment (credit card or digital terminal coordinates). Financial networks typically require **5 to 10 business days** to display settled return credits on your statement balances.

5. How to Initiate a Request

To open a verification audit, please reach out via our official website support channels or directly via Paddle support networks. Please include your baseline checkout parameters, transaction IDs, and the email coordinate attached to your payment to help us process your request quickly.